Bucharest-based startup RepsMate has developed an innovative solution that takes customer service to the next level.
By using artificial intelligence (AI) and data analytics, call center employees can be more responsive to customer needs. RepsMate provides employees with real-time support and helps managers make informed decisions.
The challenge
To achieve this solution, RepsMate uses advanced machine learning technologies, such as speech recognition, emotion recognition and behavioral segmentation. Combining and optimizing these elements was a complex task.
Collaboration with EuroCC
EuroCC Netherlands and Romania supported RepsMate in optimizing their solution for use on supercomputers. By using the Dutch supercomputer Snellius and the expertise of our experts,RepsMate was able to significantly improve the performance of their AI application.
The results
Thanks to its partnership with EuroCC, RepsMate can now process large amounts of data faster and more efficiently. This leads to better search results, faster response times and ultimately better customer service.
RepsMate has proven that their AI solution is excellent for use on supercomputers. This opens the door to new possibilities and an even better customer experience.
